This page clearly explains what happens to the information you provide when you register with Meldet — where it goes, who can see it, and how long it is kept. No complicated legal language — just clear, plain English.
Summary: Meldet never sells your personal data. Only the information necessary to operate the service and ensure security is retained. You can view, correct, or delete your data at any time.
When you create an account on Meldet and as you use the platform, certain information is collected automatically or through your direct input. This data is not gathered for any hidden purpose — it is strictly needed to deliver our services and maintain security.
The information you provide directly at registration includes your name, mobile number, date of birth, and email address (optional). During identity verification (KYC), your NID or passport details are also collected — this is mandatory before large withdrawals.
When you use meldet, certain information is recorded automatically: your device type, browser, IP address, login time, and gaming activity logs. These logs are used to detect fraud and maintain server security.
| Data Type | When Collected | Required? |
|---|---|---|
| Name & Mobile Number | At Registration | Yes |
| Date of Birth | At Registration | Yes (18+ verification) |
| NID / Passport | During KYC Verification | Before Withdrawal |
| Payment Information | On Deposit / Withdrawal | Yes |
| IP & Device Information | At Every Login | Automatic |
| Gaming History | During Play | Automatic |
| Email Address | At Registration | Optional |
Meldet uses your data only for specific, defined purposes. We believe information provided by a user should never be used beyond the purpose for which it was given. Each use case is clearly outlined below.
Your mobile number and name are used for account registration and login. If any issue arises, our support team will reach out to you on this number. Critical security alerts — such as a login detected from a new device — are also sent to this number.
Gaming history and transaction records are kept for several reasons: as evidence for dispute resolution, to generate your own account statements, and to monitor patterns related to responsible gaming. This data is never shared with third parties for advertising purposes.
Meldet does not sell your data. However, to keep our services running, we share limited information with a select group of trusted partners. In every case, only the minimum necessary data is shared — never your full profile.
Transaction-related data is shared with bKash, Nagad, and banks solely to process payments. This data is protected under each payment provider's own privacy policy. Only session tokens are shared with game providers — never your name or payment details.
In cases of legal necessity — such as a court order or government investigation — meldet may be required to disclose relevant information. In such circumstances, it may not be possible for us to notify you in advance.
Important: Meldet never shares your NID number, passport details, or full payment account number with any third party — including payment gateways or game providers.
Meldet does not retain data for longer than necessary. All information is stored while your account remains active. Once an account is closed, or upon user request, the data deletion process is initiated.
However, certain data must be retained for legal compliance. Transaction records are kept for up to 5 years, KYC data for up to 7 years, and security logs for up to 1 year. Once these periods expire, the data is permanently deleted.
Request Data Deletion: After closing your account, you may request deletion of all data beyond the legally required retention period. Send an email to support@meldet.best.
Meldet uses multiple layers of technical safeguards to keep your data secure. Even if one layer is compromised, the others continue to provide protection. This approach is known as "defense in depth."
Sensitive data stored in the database — such as passwords and payment details — is encrypted at rest, meaning even meldet's own developers cannot read it. Regular security audits are conducted, and any vulnerabilities found are resolved promptly.
Meldet's website and app use cookies — small files saved to your browser. They are used to keep your login session active, remember your language preference, and carry out security checks.
Your consent is obtained for all cookies except those that are strictly necessary. You can disable optional cookies at any time through your browser settings, though some features may be limited as a result.
You have complete control over the information you hold with Meldet. We believe data belongs to the user — the platform uses it only for service purposes and only for as long as necessary.
You can request to see all the information meldet holds about you — through Account Settings or by contacting our support team.
You can correct any inaccurate name or contact details. For KYC corrections, please contact our support team.
After your account is closed, you can request deletion of any data we are not legally required to retain.
To download your gaming history or transaction records, submit a request to Support. It will be delivered within 7 business days.
You can opt out of promotional SMS or emails at any time — through Account Settings or by contacting Support.
If you want to know where your data goes or how it is being used, just ask — you will get a straight answer.
If you have any questions or concerns about our privacy policy, contact the meldet support team directly. We aim to respond within 24 hours. For formal data protection requests, email is the most reliable channel.
🛡️ Our Privacy Commitment
At Meldet, privacy is not a marketing slogan — it is a consideration built into every technical decision we make
Only the data strictly necessary to provide the service is collected. Asking for excessive information or gathering data beyond what is needed is against meldet's policy.
Your name, phone number, and gaming activity are never sold to advertisers or data brokers — and that policy will not change.
You can view, correct, or delete your information at any time — through Account Settings or via our support team. It is a straightforward, hassle-free process.
No marketing messages are sent without your consent. Opting out is immediate, and you can always opt back in later.
Users are notified before any changes are made to the Privacy Policy. Surprising you with unannounced updates goes against everything we stand for.
Even if one layer is compromised, the others continue to protect your data. SSL, 2FA, encrypted storage, and access controls all work together.
📱 Privacy on the Mobile App
Most meldet users in Bangladesh access the platform on mobile. Privacy works a little differently on mobile apps and mobile browsers — and it's worth understanding how.
Meldet's Android app only requests permissions that are strictly necessary for the service. The camera is used solely for KYC document scanning, the microphone is never required, and access to your contact list is never requested. If any app claiming to be meldet asks for any of these three permissions, it is not the official meldet app.
Push notifications are only sent when you have given your permission. You can turn them off at any time from your phone's settings — this will not affect your account in any way.
Warning: If a third-party app claiming to be Meldet requests access to your contacts, location, or microphone — do not install it. The official app is only available at meldet.best.
🔐 KYC & Identity Verification
A user from Sylhet once asked our support team — "Will my NID be used for anything else?" That's a completely fair question. The answer is no — NID information is used solely to verify your age and confirm your identity.
Uploaded NID or passport images are kept in encrypted storage. Once KYC verification is complete, the original document images are no longer needed — however, they must be retained for a set period for legal reasons. These images are never shared with any game provider or payment provider.
The KYC verification process may seem time-consuming, but it is the most effective way to protect your account and funds. Without verification, someone else could open an account in your name using your number.
KYC Level: Meldet has two KYC tiers. Tier 1 requires only mobile verification — allowing withdrawals of up to ৳10,000 daily. Tier 2 requires NID verification — and removes that limit. The second tier is mandatory for big winners.
🌐 Child Protection & Special Category Data
Meldet does not knowingly collect data from anyone under the age of 18. Date of birth is verified at registration, and account creation is not permitted for users under 18. If a minor's account is identified, it is closed immediately and no data is retained.
Meldet does not collect special category data such as health information, religion, political views, or sexual orientation. Responsible gaming data (such as self-exclusion) is used solely for your protection and is kept strictly confidential.
Meldet's security team conducts penetration testing with external security experts at least twice a year. Any vulnerabilities discovered are addressed on a priority basis. In the event of a data breach, affected users will be notified within 72 hours.
Whether you are in Cumilla or Rangpur, the standard of protection for your data remains the same no matter where in Bangladesh you are. Meldet's server infrastructure does not segregate data by geography — everyone receives equal protection.
Common Questions About Deposits & Withdrawals
Meldet is committed to protecting your privacy. Register today and start betting in a safe, secure environment.